Nigma TV IPTV Refund Policy

1 Digital IPTV Service

Nigma TV subscriptions are digital services delivered electronically. After payment confirmation, customers receive account details, activation information or setup instructions for use with a supported IPTV application and compatible device.

Because access is delivered digitally and can be activated shortly after purchase, an activated subscription is normally considered delivered. Refund requests are therefore reviewed only under the limited conditions described in this policy.

2 Five-Day Money-Back Eligibility

A customer may request a refund within the first 5 calendar days after purchase only when all of the following conditions are satisfied:

• The IPTV service does not work at all.
• The customer contacted Nigma TV technical support.
• The customer provided the information needed to investigate the issue.
• The customer followed the troubleshooting instructions provided by support.
• Our technical team made reasonable attempts to resolve the issue.
• The verified service issue could not be resolved.
• The request was submitted within 5 days of the original payment date.

3 Technical Support Before a Refund

Customers must allow the Nigma TV technical support team a reasonable opportunity to diagnose and resolve the reported problem before a refund can be considered.

Troubleshooting may include checking the IPTV application, login details, playlist information, device settings, internet connection, VPN settings, application compatibility or alternative setup methods.

A refund may be refused when the customer does not cooperate with support, does not provide requested information or stops responding before the troubleshooting process is completed.

4 10% Refund Processing Fee

Approved refunds are subject to a 10% administrative and payment processing fee. This fee helps cover payment gateway costs, transaction processing, currency conversion, order handling and account administration.

The final amount received may also be affected by fees charged separately by the customer's bank, card issuer, payment provider or currency conversion service.

5 Non-Refundable Situations

A refund will normally not be issued in the following situations:

• The request is submitted more than 5 days after payment.
• The subscription was successfully activated and is working.
• The customer changed their mind after purchasing.
• The customer purchased the wrong plan, duration or number of devices.
• The customer's internet speed or connection is unstable.
• The customer's device or IPTV application is unsupported or incorrectly configured.
• A VPN, firewall, internet provider or local network is blocking access.
• The customer refuses to complete technical troubleshooting.
• The customer shared, resold or misused their subscription details.
• The account was suspended for violating service rules.
• Specific channels, movies, events or programs temporarily become unavailable.
• The customer expected content that was not confirmed before purchase.

6 Duplicate or Incorrect Payments

Duplicate payments may be reviewed separately. The customer must contact Nigma TV support and provide the payment date, paid amount, transaction reference and proof showing that the same order was charged more than once.

When a duplicate transaction is verified, the unnecessary payment may be refunded according to the payment provider's rules. Payment processing deductions may still apply when those costs cannot be recovered.

7 How to Request a Refund

To request a review, contact Nigma TV support within the first 5 days and provide:

• Your full name or order name.
• The email address or phone number used for the order.
• The purchase date and paid amount.
• The payment transaction reference.
• A clear description of the technical problem.
• Screenshots or error messages when available.
• Your device name and IPTV application.
• A summary of the troubleshooting already completed.

Submitting a request does not guarantee approval. Nigma TV will review the order, account status, support conversation and technical findings.

8 Refund Processing Time

After a refund is approved, Nigma TV will submit it through the original payment method when possible. The time required for the money to appear depends on the bank, card provider or payment processor.

Nigma TV cannot control delays caused by third-party payment providers, banking systems, weekends, holidays, currency conversion or compliance reviews.

9 Chargebacks and Payment Disputes

Customers should contact Nigma TV support before opening a chargeback or payment dispute. Opening a dispute without first allowing support to investigate may delay resolution and may result in the associated subscription being suspended during the review.

10 Policy Updates

Nigma TV may update this IPTV Refund Policy when necessary to reflect changes in services, payment methods, business procedures or legal requirements. The version published on this page applies from its stated update date.