These Terms of Service govern your access to the Nigma TV website, digital subscription services, customer support and related features. Please read these terms carefully before purchasing or using a service.
These Terms of Service form an agreement between the customer and Nigma TV concerning use of our website, subscription services and customer support.
You must not purchase or use a service when you do not agree with these terms. By completing an order or using account details supplied after purchase, you confirm your acceptance of the version published at the time of purchase.
Customers must have the legal capacity to enter into a contract and purchase digital services in their country. Where required, purchases made by a minor must be completed or authorized by a parent or legal guardian.
Customers must provide accurate order and contact information. Nigma TV may request reasonable verification when necessary to prevent fraud, payment misuse or unauthorized account access.
Nigma TV provides digital subscription access and related setup information for use with supported devices and compatible player applications.
Service details, subscription duration, device allowance and price are displayed on the relevant order or pricing page. The customer is responsible for checking the selected plan before completing payment.
Activation normally begins after payment confirmation and any necessary order verification. Delivery time may vary according to payment status, order volume, technical maintenance or support availability.
The customer must verify that the email address, telephone number or WhatsApp number submitted with the order is correct. Nigma TV is not responsible for delays caused by incorrect contact information or messages blocked by the customer's provider or device.
Prices are displayed before the customer completes an order. Unless otherwise stated, payment is required in full before activation.
Payments may be processed through third-party payment providers. Customers are responsible for any separate bank charges, currency conversion costs or fees imposed by their payment provider.
An order may be delayed, refused or cancelled when payment is incomplete, reversed, disputed, flagged as suspicious or cannot be verified.
A subscription begins when the account is activated, unless a different activation date is confirmed in writing. Access ends when the purchased subscription period expires.
Subscriptions do not automatically renew unless automatic renewal is clearly offered and accepted during checkout. Customers should request renewal before expiration to reduce the risk of service interruption.
Unused days or time remaining on an expired account cannot normally be transferred to a new account.
The customer must have a compatible device, supported player application and reliable internet connection. Streaming quality may depend on internet speed, network stability, device performance, geographic location and third-party application compatibility.
Purchasing a one-device plan permits the account to be used according to the one-device allowance. Customers who require simultaneous access on multiple devices must purchase the appropriate multi-device plan.
Nigma TV is not responsible for equipment, applications, internet access, VPN services or third-party devices purchased separately by the customer.
Customers must use the service lawfully and responsibly. You must not:
Customers are responsible for keeping usernames, passwords, playlist information and other access details private.
You must contact support promptly when you believe that account details have been lost, shared, stolen or used without permission.
Nigma TV may temporarily restrict an account while investigating suspicious activity, excessive connections, unauthorized sharing or a security risk.
The selection, organization and availability of channels, movies, programs, categories or other digital content may change over time. Temporary interruptions may occur because of maintenance, technical failures, provider changes or circumstances outside our reasonable control.
Nigma TV does not guarantee that every individual channel, title, language, event or program will remain continuously available. Customers should ask support about essential content before purchasing.
Nigma TV provides reasonable technical assistance for activation, account details, supported applications and common setup problems.
Customers may be asked to provide their device name, application name, connection information, screenshots, error messages or test results. Customers must cooperate with reasonable troubleshooting instructions.
Support does not include repairing customer-owned equipment, managing home networks or guaranteeing the performance of third-party applications, internet providers or VPN services.
Due to the digital nature of subscriptions, activated services are generally non-refundable, except where a refund is required by applicable law or approved under our published refund conditions.
A refund may be considered during the first 5 calendar days after purchase when the service does not work at all, the customer has contacted technical support, reasonable troubleshooting attempts have been completed and the verified problem cannot be resolved.
Approved refunds are subject to a 10% administrative and payment-processing fee, except where such a fee is prohibited by applicable law.
Full details are available in our IPTV Refund Policy .
Customers may choose not to renew their subscription. Cancellation of a non-recurring subscription means that access will end naturally on the expiration date.
Cancelling or stopping use of an active subscription does not automatically create a right to a full or partial refund. Refund eligibility is determined by the Refund Policy and any mandatory consumer rights that apply.
Nigma TV may temporarily suspend or terminate access when there is reasonable evidence of:
Where reasonably appropriate, the customer may be contacted and given an opportunity to explain or correct the issue before permanent termination.
Reseller purchases are governed by the package information shown on the reseller page and any additional terms confirmed before payment.
The first reseller purchase requires a minimum of 120 credits. After the reseller panel is activated, the reseller may purchase additional quantities according to the current offer.
One reseller credit represents one month for one device. Reseller packages include the reseller panel and purchased credits only. They do not include a website, domain, hosting, online store, payment system or marketing service.
Resellers are independently responsible for their customers, prices, marketing, taxes, payment collection and business compliance.
The Nigma TV name, website design, original text, graphics, logos and other original website materials may be protected by applicable intellectual-property laws.
Customers may not copy, reproduce, publish, impersonate or commercially exploit Nigma TV branding or original website materials without written permission.
Third-party names, applications, trademarks and logos remain the property of their respective owners. Reference to a third-party product does not necessarily mean sponsorship or endorsement.
Customers may use third-party IPTV player applications, devices, payment services, websites or communication platforms. Those services are controlled by their respective providers and may have separate terms.
Nigma TV is not responsible for third-party updates, application removal, compatibility changes, outages, account restrictions or external service policies.
Services are provided with reasonable care and according to the plan purchased. However, continuous error-free access cannot be guaranteed because streaming depends partly on networks, devices, applications and third-party infrastructure outside our direct control.
Nothing in these terms excludes warranties, remedies or rights that cannot legally be excluded under applicable consumer law.
To the maximum extent permitted by applicable law, Nigma TV will not be responsible for indirect or consequential losses arising from customer equipment, internet interruption, unsupported applications, lost business, lost profits or unauthorized disclosure of account details by the customer.
Any limitation stated in these terms applies only where legally permitted and does not restrict liability that cannot be limited by law.
Personal information submitted through the website, checkout or support channels is processed according to our Privacy Policy.
Read the complete Nigma TV Privacy Policy for information about data collection, payments, cookies, security, retention and privacy requests.
Customers should contact Nigma TV support first and provide a clear explanation of the issue, order information and relevant evidence. We will make reasonable efforts to review and resolve legitimate complaints.
Customers should allow support a reasonable opportunity to investigate before starting a payment dispute. Nothing in this section prevents a customer from exercising mandatory rights or using an official dispute process available under applicable law.
Nigma TV may update these Terms of Service when necessary to reflect changes in services, payment methods, technology, policies or applicable law.
Updated terms will be published on this page with a revised date. Material changes will apply according to applicable law and will not remove rights that customers have already acquired.
The subscription normally begins when the account is activated, unless a different activation date is confirmed with the customer.
Subscriptions do not automatically renew unless automatic renewal is clearly offered and accepted during the purchase process.
The account must be used according to the device allowance of the selected plan. Simultaneous multi-device use requires an appropriate multi-device subscription.
Yes. Individual channels, programs or categories may change or become temporarily unavailable because of technical or provider-related factors.
A refund may be considered within the first five days when the service does not work at all and the verified problem remains unresolved after reasonable technical-support attempts. Approved refunds normally include a 10% processing deduction where legally permitted.
No. Reseller packages include the panel and purchased credits only. They do not include a website, domain, hosting or payment system.
Customers can contact support through the official WhatsApp number or support email shown below.
Contact our team if you have a question about these Terms of Service, your subscription, activation or a technical issue.
